Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, consumer customers may use a consumer mediator free of charge to seek an amicable resolution of any dispute with Maison René Veyrat. This service is not available to business customers.

Before contacting the mediator

You must first send a written complaint to Maison René Veyrat, and this step must have failed to resolve the dispute:

  • by email: sav@reneveyrat.fr;
  • by post: Maison René Veyrat, 168 boulevard Haussmann, 75008 Paris, France.

The mediation request must be submitted within one year of that written complaint.

Designated mediator

SAS Médiation Solution
Registration No. 31241/VA/2202
222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France
Telephone: +33 (0)4 82 53 93 06
Email: contact@sasmediationsolution-conso.fr
Website: www.sasmediationsolution-conso.fr

What to include

Your request must include: your postal, telephone and email details; the name and address of Maison René Veyrat; a brief statement of the facts and of what you are seeking; a copy of your prior complaint; any document useful to the case.