Terms and Conditions of Sale
René Veyrat Florist
Version 10 — Effective August 25, 2026
Preamble
René Veyrat offers for sale floral creations, bouquets, plants, orchids and associated items, made by its artisan florists.
These General Terms and Conditions of Sale govern sales concluded remotely via the reneveyrat.fr website, whether the Customer is a consumer, a non-professional, or a professional.
They are accessible at all times on the Site and communicated to the Customer before the conclusion of the contract, in accordance with Article L.221-5 of the Consumer Code.
The "Delivery" page of the Site, which details the delivery zones, rates, days, and time slots, forms an integral part of these General Terms and Conditions of Sale.
Article 1 — Definitions
- The House or the Seller: the company RENÉ VEYRAT FLEURISTE.
- The Customer: any person, natural or legal, placing an Order on the Site. The Customer is the sole co-contractor of the House and the sole holder of the rights arising from the contract. Any Order must be placed by a natural person who is of legal age and legally capable, acting in their own name or in the name and on behalf of the legal entity they declare to represent and have the authority to bind.
- The Consumer Customer: the natural person Customer who acts for purposes that do not fall within the scope of their commercial, industrial, craft, liberal, or agricultural activity.
- The Non-Professional Customer: the legal entity Customer who does not act for professional purposes, notably an association or a co-ownership syndicate.
- The Professional Customer: the Customer, natural or legal person, who acts for purposes falling within the scope of their professional activity, including when acting in the name and on behalf of another professional.
- The Recipient: the person to whom the Order is physically delivered, when distinct from the Customer. The Recipient is not a party to the contract; they receive the Product on behalf of the Customer.
- The Product: any floral creation, plant, orchid, container, gift box, or accessory offered for sale on the Site.
- The Order: any purchase request validated and paid for by the Customer on the Site.
- The Site: the merchant site accessible at reneveyrat.fr and its subdomains.
Article 2 — Seller Identification
| Company Name | RENÉ VEYRAT FLEURISTE |
| Legal Form | Simplified Stock Company (Société par actions simplifiée) |
| Share Capital | €114,336.76 |
| Registered Office and Shop | 168 boulevard Haussmann, 75008 Paris |
| SIREN | 562 032 045 |
| SIRET (head office) | 562 032 045 00014 |
| RCS | Paris 562 032 045 |
| NAF Code | 4776Z |
| Intracommunity VAT | FR49 562 032 045 |
| President | Xavier Veyrat |
| Publication Director | Xavier Veyrat |
| Phone | 01 45 62 37 86 |
| contact@reneveyrat.fr | |
| Host | Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland |
The complete legal notices of the Site are provided on the dedicated page.
Article 3 — Purpose and Scope
These GTCS define the rights and obligations of the parties in the context of the distance selling of Products offered on the Site.
Validation of an Order implies full and unreserved acceptance of these GTCS, which the Customer acknowledges having read beforehand.
Customer Quality. The Customer indicates their status at the time of the Order, by providing or not providing a company name and an intra-community VAT number. Failing such indication, the Customer is deemed to be acting as a consumer.
Articles 1 to 18 apply to all Customers. Article 19 sets out the provisions specific to professional Customers; in case of contradiction, it prevails for the latter.
Non-professional Customers benefit from the provisions applicable to consumers, with the exception of those expressly reserved for them by law.
Excluded from the scope of these terms are: event floral decoration services, scenographies, installations, and professional floral subscriptions, which are subject to separate quotes and specific conditions.
The House may modify these GTCS at any time. The conditions applicable to an Order are those in force on the date of its validation.
The contract is concluded in French. Orders are archived by the House on a reliable and durable medium under the conditions provided by the regulations applicable to the archiving of contracts concluded electronically. The Customer can access them upon simple request addressed to the House.
Article 4 — Product Characteristics
4.1 Plant Nature
The Products offered are, for the most part, creations composed of natural and living plants. Some of them are, by nature, susceptible to rapid deterioration. The Customer is informed of this on each product page.
4.2 Pre-contractual Information
The essential characteristics of each Product, its price, its approximate dimensions, its indicative composition, its preparation time, and, where applicable, the exclusion of the right of withdrawal are indicated on its product page. The Customer declares to have read them before validating their Order.
4.3 Variability and Substitution
The photographs illustrating the Products are taken from authentic creations of the House. They are indicative as to the exact detail of the composition.
Accompanying substitution. Due to seasonal supply, the House may substitute accompanying plants of a creation with others of equivalent or superior value, quality, and aesthetics, while respecting the chromatic range, volume, and spirit of the ordered creation.
Determining plant. When a variety is specifically named in the title or description of the Product, it constitutes an essential element of the Order. In case of unavailability, the House informs the Customer before preparation and submits an alternative proposal. No substitution concerning a determining plant is implemented without the Customer's prior agreement. Failing agreement, the Order is canceled and fully refunded.
Shade nuances, the maturity of flower opening, and the exact number of stems may vary slightly from one creation to another when the product sheet does not precisely define them.
4.4 Containers
Unless explicitly stated "vase included" on the product sheet, the containers appearing in the photographs are not included in the price.
Article 5 — Price
Prices are indicated in euros, all taxes included, excluding delivery charges.
The applicable VAT rates are those in force on the day of the Order.
Delivery charges are calculated according to the geographical destination zone and displayed separately before final validation of the Order, in accordance with Article L.221-5 of the Consumer Code.
The House may modify its prices at any time. Products are invoiced at the rate in force at the time of Order validation.
Two distinct Orders cannot be grouped: delivery charges are due for each of them.
Article 6 — Order
6.1 Process
- Selection of Product(s) and desired variant
- Addition to cart and verification of Order details
- Entry of billing and delivery information
- Choice of delivery date and time slot, optional entry of accompanying message
- Detailed summary and express acceptance of these GTCS
- Choice of payment method
- Final validation of the Order
In accordance with Article 1127-2 of the Civil Code, the Customer may verify the details of their Order and its total price, and correct any errors, before definitively confirming it.
The final validation button states "Order and pay", unequivocally indicating that the Order implies a payment obligation.
6.2 Confirmation
A summary email is sent to the Customer at the address provided. It includes all contractual information and contains these General Terms and Conditions of Sale on a durable medium. The sale is concluded from the time this confirmation is sent.
6.3 Modification and Cancellation at the Customer's Initiative
The Customer has a contractual right to modify or cancel their Order until the preparation of the order begins. This request is addressed to the House at sav@reneveyrat.fr.
From the moment preparation begins, this contractual right ceases, as the nature of the Products does not allow for their reallocation.
This stipulation does not affect any of the rights that the Customer holds under the law, notably the right of withdrawal when applicable (Article 9), legal guarantees (Article 10), and rights granted in case of non-delivery (Article 8.3).
6.4 Refusal or Cancellation at the House's Initiative
The House may refuse or cancel an Order in the following cases:
- inconsistent or clearly erroneous order information;
- fraud or attempted fraud, particularly regarding payment methods;
- lack of payment authorization;
- objective impossibility of fulfilling the Order;
- order clearly incompatible with the terms of sale, particularly regarding the delivery zone.
The Customer is informed without delay. Any sum already paid is fully refunded as soon as possible.
Article 7 — Payment
Payment is made in full, upfront, on the day of the Order.
Accepted payment methods: bank cards (Visa, Mastercard), American Express, PayPal, Apple Pay, and Google Pay.
Payment operations are carried out via the Shopify Payments service, provided by Shopify International Limited. Payment data is transmitted to the payment processing organization — Stripe Payments Europe, Ltd., PayPal (Europe) S.à r.l. et Cie, S.C.A., or Adyen N.V., depending on the chosen payment method — which processes them according to its own security, processing, and retention procedures. The House does not have access to the complete bank card data used for the transaction.
In case of payment authorization refusal, the Order is canceled.
The House retains ownership of the Products until full payment of the price. This retention has no impact on the transfer of risks, governed by Article 8.6.
Article 8 — Delivery
8.1 Zones
Delivery is provided in Paris and certain neighboring communes, according to a division into three zones whose perimeters, rates, days, and time slots are detailed on the "Delivery" page of the Site, which forms an integral part of these terms.
No delivery is provided outside these zones.
8.2 Deadlines
Preparation time varies depending on the Products. The applicable time for each Product is indicated on its product page.
Subject to the specific delay for the ordered Product and the availability of the chosen slot, an Order validated before 10 AM on a working day is delivered the same day in the serviced areas. An Order validated after this time is delivered at the earliest on the next working day.
Delivery Days.
- From September 1st to June 30th: deliveries are made from Monday to Saturday. No deliveries are made on Sundays or public holidays.
- From July 1st to August 31st: deliveries are made from Monday to Friday. No deliveries are made on Saturdays, Sundays, or public holidays.
Exceptional openings. The House provides deliveries on certain Sundays corresponding to floral occasions, particularly Mother's Day. The dates concerned are announced on the Site, and the corresponding slots appear when placing the Order. Only the slots actually offered during the Order commit the House.
The selected delivery date and time slot are confirmed to the Customer in the Order confirmation email. In accordance with Article L.216-1 of the Consumer Code, the House delivers no later than this date.
During periods of high activity indicated on the Site, available time slots may be restricted. Any restriction is brought to the Customer's attention before the validation of their Order.
8.3 Failure to deliver within the timeframe
In accordance with Article L.216-6 of the Consumer Code, in the event of the House's failure to deliver by the indicated date, the Customer may terminate the contract by registered letter or in writing on another durable medium, if the House has not performed after being given formal notice to do so within a reasonable additional period.
The contract is considered terminated upon receipt of this written notice, unless the House has performed in the interim.
The Customer may terminate the contract immediately when the delivery date constitutes an essential condition of the contract for them. The Customer is invited to expressly bring this requirement to the attention of the House when placing their Order, using the field provided for this purpose.
In case of termination, the House refunds all sums paid no later than fourteen days following the date of termination of the contract.
8.4 Information and access conditions
The Customer provides an exact and complete delivery address, including, if applicable, the access code, floor, name on the intercom, and a telephone number to reach the Recipient.
When delivery cannot be made due to an inaccurate or incomplete address provided by the Customer, or an inability to access the delivery location that was not communicated to the House, the non-delivery is not attributable to the House.
In case of the Recipient's absence at the time of delivery, the House implements the following due diligence:
- attempt to contact the Recipient by phone, if a number has been provided;
- failing that, delivery to a third party present on site (caretaker, building or company reception), unless otherwise instructed by the Customer;
- failing that, informing the Customer as soon as possible and seeking a solution with them.
Given the nature of the Products, their preservation for a second presentation is not always possible. The consequences of non-delivery are examined on a case-by-case basis, considering the instructions given by the Customer, the diligence performed by the House, and the condition of the Product. A new presentation may, if applicable, incur new delivery charges.
8.5 Verification upon delivery
The Customer is invited to report any apparent anomaly within twenty-four hours following delivery, to sav@reneveyrat.fr, accompanied by photographs.
This invitation constitutes a commercial courtesy intended to allow for quick processing. It does not constitute a forfeiture or preclusion: it is without prejudice to the legal guarantees referred to in Article 10, which the Customer retains in any event within the deadlines provided by law.
The Recipient, not being a party to the contract, any reservation made by them does not deprive the Customer of any right, and their silence does not imply acceptance of the Product by the Customer.
8.6 Transfer of risks
In accordance with Article L.216-4 of the Consumer Code, the risks of loss or damage to the Products are transferred to the Customer when the Customer, or the Recipient they designated, physically takes possession of the Products.
Article 9 — Right of Withdrawal
9.1 Principle
The Customer has a period of fourteen days from receipt of the Product to exercise their right of withdrawal, without having to provide a reason for their decision, in accordance with the conditions of articles L.221-18 et seq. of the Consumer Code.
This right applies to all Products, with the exception of those referred to in article 9.2.
9.2 Excluded Products
In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts concerning:
- the supply of goods liable to deteriorate or expire rapidly (4°): cut flowers, fresh bouquets and floral arrangements;
- the supply of goods made to the consumer's specifications or clearly personalized (3°): custom creations made at the Customer's request.
The exclusion of the right of withdrawal is assessed product by product. It is explicitly indicated on the product sheet of each concerned Product and reminded before the Order is confirmed. In the absence of any mention of exclusion on the product sheet, the right of withdrawal applies.
Potted plants and orchids, vases, containers, boxes, and accessories sold alone are eligible for the right of withdrawal, unless otherwise indicated on their product sheet and justified by their nature.
The exclusion of the right of withdrawal is without prejudice to the legal guarantees referred to in article 10.
9.3 Professional Customers
The right of withdrawal is a right granted to the consumer. It is not available to the professional Customer, subject to article 19.2.
9.4 Exercise Procedures
For Products eligible for the right of withdrawal, the Customer may exercise this right:
- via the online withdrawal function accessible from the dedicated page of your customer account, in accordance with article L.221-21 of the Consumer Code;
- using the standard form attached hereto;
- by any other unambiguous declaration sent to sav@reneveyrat.fr.
Exercising the right of withdrawal is free of charge. The Company acknowledges receipt of the request without delay, on a durable medium.
9.5 Effects
The Product must be returned without undue delay and at the latest within fourteen days following the communication of the decision to withdraw. The direct costs of return are borne by the Customer.
The Company will reimburse all sums paid, including standard delivery costs, at the latest within fourteen days following the recovery of the Product or the provision by the Customer of proof of its shipment, the date retained being the first of these events.
The Customer's liability may be engaged in the event of depreciation of the Product resulting from handling other than that necessary to establish its nature, characteristics, and proper functioning.
Article 10 — Legal Guarantees
10.1 Legal Guarantee of Conformity
The Company is liable for any defects in conformity of the Products under the conditions of articles L.217-3 et seq. of the Consumer Code.
Period of action. The Customer has a period of two years from the delivery of the Product to act.
Burden of proof. The Customer is exempted from proving the existence of the lack of conformity during the twenty-four months following the delivery of the Product. This presumption does not apply when it is incompatible with the nature of the Product or the alleged defect.
Remedy. The Customer may request the conformity of the Product by repair or replacement. They choose between these two methods; the Company may nevertheless choose the other method when the requested one is impossible or entails costs clearly disproportionate to the criteria set by article L.217-12 of the Consumer Code.
The conformity remedy is provided free of charge to the Customer, within a reasonable period not exceeding thirty days from the request, and without major inconvenience to them, taking into account the nature of the Product and the intended use.
Price reduction or contract resolution. The Customer may obtain a price reduction by keeping the Product, or the cancellation of the contract with full reimbursement, in the cases provided for by article L.217-14 of the Consumer Code, particularly when the Company refuses to remedy the non-conformity, when the remedy is late or incomplete, or when the defect is serious enough. Cancellation is not possible when the lack of conformity is minor.
Application to floral creations. The conformity of a creation composed of living plants is assessed in light of the Product's nature, its natural lifespan as indicated on its sheet, storage conditions, and compliance with the care advice provided. The terms of conformity are adapted accordingly; replacement or price reduction constitutes the appropriate remedies for these Products.
The legal guarantee of conformity applies independently of any commercial guarantee.
10.2 Guarantee Against Hidden Defects
The Customer may invoke the guarantee against hidden defects of the sold item within the meaning of article 1641 of the Civil Code. They may then choose between rescinding the sale and a price reduction, in accordance with article 1644 of the Civil Code. The action must be brought within two years from the discovery of the defect.
10.3 Freshness Commitment
This commitment is a commercial guarantee granted in addition to legal guarantees. It does not replace them, limit them, or reduce their duration. The Customer retains, in any event, the benefit of the guarantees referred to in articles 10.1 and 10.2.
The Company guarantees the freshness of its plants on the day of delivery and their longevity for the following durations:
| Product Type | Guaranteed Duration |
|---|---|
| Cut flowers, fresh bouquets and floral arrangements | 5 days from delivery |
| Potted plants and orchids | 15 days from delivery |
If a Product shows a clear defect in freshness or premature deterioration observed during the applicable period, and provided that the care advice provided has been followed, the Customer may contact the Company at sav@reneveyrat.fr, attaching dated photographs.
After examination, the Company will offer a replacement of the Product, a credit note, or a refund, without the Customer having to justify any other condition.
The expiry of these durations terminates this commercial guarantee. It has no effect on the legal guarantees referred to in articles 10.1 and 10.2, the deadlines for which are those set by law.
10.4 Care Instructions
The longevity of a floral creation depends on its care: water renewal, stem recutting, exposure. The advice provided on the product sheet and attached to the Order must be followed.
Deterioration resulting exclusively from non-compliance with these instructions, exposure to a heat source, or lack of hydration does not constitute a lack of conformity.
Article 11 — Accompanying Messages
The Customer is solely responsible for the content of the message they have printed on the card accompanying their Order.
The Company may refuse to transcribe any message that is abusive, defamatory, discriminatory, threatening, or contrary to public order, and cancel the corresponding Order with a full refund.
The message is transcribed faithfully, excluding spelling corrections, within the limits of the card format.
Article 12 — Liability
The Company is liable by right to the Customer for the proper performance of the obligations resulting from the distance contract, in accordance with article L.221-15 of the Consumer Code.
It may be exempted from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party unrelated to the provision of services, or to a case of force majeure.
No stipulation herein may exclude, limit, or condition the rights that the Customer holds from the mandatory provisions of the Consumer Code and the Civil Code. Any contrary stipulation would be deemed unwritten.
Article 13 — Force Majeure
The performance of the Company's obligations is suspended in the event of a force majeure event within the meaning of article 1218 of the Civil Code.
This may include, provided they meet the conditions of this article: exceptional bad weather affecting floral supply, transport strikes, traffic blockages, epidemics, and administrative closure decisions.
The Company will inform the Customer as soon as possible and offer a delivery postponement or a refund.
Article 14 — Personal Data
The data collected is necessary for processing the Order, delivery, and customer relationship management. It is processed by the Company as data controller.
The purposes, legal bases, retention periods, recipients and subcontractors — including the Site host, payment service, and payment processing organization — as well as the Customer's rights (access, rectification, erasure, objection, portability, restriction) and the procedures for exercising them are detailed in the Privacy Policy accessible on the Site.
The Customer exercises their rights at rgpd@reneveyrat.fr and may lodge a complaint with the Commission nationale de l'informatique et des libertés.
Article 15 — Intellectual Property
All elements of the Site — texts, photographs, visuals of creations, graphic identity, logo — are protected by copyright.
The trademark "René Veyrat" has been registered with the National Institute of Industrial Property since April 19, 1994, under no. 94 516 180.
Any reproduction, representation, or exploitation, in whole or in part, without prior written authorization from the Company, is prohibited and constitutes infringement within the meaning of articles L.335-2 et seq. of the Intellectual Property Code.
Article 16 — Complaints and Mediation
16.1 Prior Complaint
Any complaint must be sent in writing to the Company, at sav@reneveyrat.fr or by mail to the head office. The Company undertakes to respond to it.
16.2 Consumer Mediation
In accordance with article L.612-1 of the Consumer Code, the consumer Customer may freely resort to a consumer mediator for the amicable resolution of a dispute with the Company. This mechanism is not available to professional Customers.
Referring the matter to the mediator requires that the Customer has previously sent a written complaint to the Company and that this step has not resolved the dispute, either because the Company did not respond within the applicable legal period, or because the response provided was not satisfactory.
The mediation request must be submitted within a maximum period of one year from the written complaint sent to the Company.
Mediator appointed by the Company:
SAS Médiation Solution — registration no. 31241/VA/2202 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost Telephone: +33 (0)4 82 53 93 06 Email: contact@sasmediationsolution-conso.fr Website: www.sasmediationsolution-conso.fr
The request must contain: the applicant's postal, telephone and electronic contact details; the professional's name, address and registration number; a brief statement of the facts and expectations; a copy of the prior complaint; any document useful for the investigation.
The Customer may also use the European online dispute resolution platform.
Article 17 — Applicable Law and Disputes
These General Terms and Conditions of Sale are subject to French law.
In case of dispute, the parties shall primarily seek an amicable solution.
Failing that, the consumer Customer may choose to bring proceedings before one of the territorially competent courts under the Code of Civil Procedure, or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event, in accordance with article R.631-3 of the Consumer Code.
For professional Customers, exclusive jurisdiction is attributed to the Commercial Court of Paris, including in the event of multiple defendants, third-party proceedings, or urgent procedures.
Article 18 — Miscellaneous Provisions
If any of the stipulations herein were to be declared null, abusive, or unenforceable, the other stipulations would retain their full effect.
The fact that the Company does not invoke a breach by the Customer of one of their obligations shall not be construed as a waiver of its right to invoke it later.
Article 19 — Specific Provisions Applicable to Professional Customers
This article applies exclusively to Orders placed by a professional Customer within the meaning of article 1. It takes precedence over articles 1 to 18 in case of contradiction.
19.1 Authority and Power
The natural person placing the Order declares to have the authority to commit the legal entity on behalf of which they are acting. The Company is not obliged to verify the extent of this authority, and the Order is deemed to validly bind the professional Customer.
The professional Customer shall provide, at the Company's request, any registration documents and their intra-community VAT number.
19.2 Right of Withdrawal
The professional Customer does not benefit from the right of withdrawal provided for in article 9.
By exception, the provisions relating to the right of withdrawal apply when the conditions of article L.221-3 of the Consumer Code are met. The Customer who intends to avail themselves of this right shall inform the Company at the time of their Order, by justifying the number of employees and the fact that the object of the Order does not fall within the scope of their main activity.
19.3 Guarantees
The legal guarantee of conformity provided for in articles L.217-3 et seq. of the Consumer Code, reserved for consumers and non-professionals, is not applicable to the professional Customer.
The professional Customer benefits from:
- the obligation of conformity of delivery provided for in articles 1604 et seq. of the Civil Code;
- the guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code.
Given the perishable nature of the Products, the professional Customer shall check the conformity and condition of the Order upon delivery. Any reservations must be made in writing to sav@reneveyrat.fr within twenty-four hours of delivery, with photographic evidence. After this period, the Products are deemed to be compliant and accepted, without prejudice to the guarantee against hidden defects.
19.4 Price, Invoicing and Payment
The prices applicable to professional Customers are those displayed on the Site, expressed inclusive of all taxes. An invoice clearly stating the amount excluding taxes and VAT is issued for each Order.
Payment is made in cash at the time of the Order. No payment terms are granted, unless with the Company's prior and express written agreement.
In the event that payment terms are granted, and in accordance with article L.441-10 of the Commercial Code:
- any delay in payment shall automatically result, without prior formal notice, in the exigibility of penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by ten percentage points;
- a fixed compensation of forty euros for recovery costs shall also be applied, without prejudice to additional compensation upon justification when the costs incurred exceed this amount;
- no discount shall be granted in case of early payment.
19.5 Retention of Title
The Products remain the property of the Maison until full payment of their price. This reservation does not affect the transfer of risks, which occurs upon delivery.
19.6 Liability
The Maison's liability towards professional Customers is limited to direct and foreseeable damages. It may not exceed the all-taxes-included amount of the Order concerned.
Indirect damages are excluded, particularly operating losses, commercial prejudice, loss of earnings, and damage to reputation.
This limitation does not apply in cases of gross negligence or wilful misconduct, personal injury, or in cases where prohibited by law.
19.7 Communication of terms of sale
In accordance with article L.441-1 of the French Commercial Code, these general terms of sale constitute the sole basis of commercial negotiation. They are communicated to any professional Customer who requests them.
19.8 Mediation and jurisdiction
The consumer mediation system referred to in article 16.2 is not available to professional Customers.
Any dispute falls under the exclusive jurisdiction of the Commercial Court of Paris.
APPENDIX — Standard withdrawal form
Please complete and return this form only if you wish to withdraw from the contract.
To the attention of
Maison René Veyrat
168, boulevard Haussmann — 75008 Paris
retractation@reneveyrat.fr
I hereby notify you of my withdrawal from the contract for the sale of the goods / provision of services below:
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Consumer signature
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Date
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