Terms and Conditions of Sale
René Veyrat Fleuriste
Version 11 — Effective 1 October 2026. This English translation is provided for information only; the contract is concluded in French and the French version prevails.
Preamble
Maison René Veyrat offers for sale floral creations, bouquets, plants, orchids and associated items, made by its artisan florists.
These General Terms and Conditions of Sale govern sales concluded remotely via the reneveyrat.fr website, whether the Customer is a consumer, a non-professional or a professional.
They are accessible at all times on the Site and communicated to the Customer before the conclusion of the contract, in accordance with Article L.221-5 of the French Consumer Code.
The “Delivery” page of the Site, which details the delivery zones, rates, days and time slots, forms an integral part of these General Terms and Conditions of Sale.
Article 1 — Definitions
- The House or the Seller: the company RENÉ VEYRAT FLEURISTE.
- The Customer: any natural or legal person placing an Order on the Site. The Customer is the House's sole contracting party and the sole holder of the rights arising from the contract. Any Order must be placed by a natural person of legal age and legal capacity, acting in their own name or in the name and on behalf of the legal entity they declare to represent and have authority to bind.
- The Consumer Customer: a Customer who is a natural person acting for purposes outside their commercial, industrial, craft, liberal or agricultural activity.
- The Non-Professional Customer: a Customer that is a legal entity not acting for professional purposes, such as an association or a co-ownership syndicate.
- The Professional Customer: a Customer, natural or legal person, acting for purposes within the scope of their professional activity, including when acting in the name and on behalf of another professional.
- The Recipient: the person to whom the Order is physically delivered, where different from the Customer. The Recipient is not a party to the contract and receives the Product on behalf of the Customer.
- The Product: any floral creation, plant, orchid, container, gift box or accessory offered for sale on the Site.
- The Order: any purchase request validated and paid for by the Customer on the Site.
- The Site: the online store accessible at reneveyrat.fr and its subdomains.
Article 2 — Seller identification
| Company name | RENÉ VEYRAT FLEURISTE |
| Legal form | Société par actions simplifiée (SAS) |
| Share capital | €114,336.76 |
| Registered office and boutique | 168 boulevard Haussmann, 75008 Paris, France |
| SIREN | 562 032 045 |
| SIRET (head office) | 562 032 045 00014 |
| RCS | Paris 562 032 045 |
| NAF code | 4776Z |
| EU VAT number | FR49 562 032 045 |
| President | Xavier Veyrat |
| Publication director | Xavier Veyrat |
| Telephone | +33 1 45 62 37 86 |
| contact@reneveyrat.fr | |
| Host | Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland |
The full legal notice of the Site is available on the dedicated page.
Article 3 — Purpose and scope
These Terms define the rights and obligations of the parties in connection with the distance sale of the Products offered on the Site.
Validating an Order implies full and unreserved acceptance of these Terms, which the Customer acknowledges having read beforehand.
Customer status. The Customer indicates their status when ordering, by entering or not entering a company name and an EU VAT number. Failing such indication, the Customer is deemed to be acting as a consumer.
Articles 1 to 18 apply to all Customers. Article 19 sets out the provisions specific to Professional Customers; in the event of conflict, it prevails for them.
Non-Professional Customers benefit from the provisions applicable to consumers, except those expressly reserved to consumers by law.
The following are excluded from the scope of these Terms: event floral decoration, scenography, installations and professional floral subscriptions, which are subject to separate quotes and specific conditions.
The House may amend these Terms at any time. The terms applicable to an Order are those in force on the date it is validated.
The contract is concluded in French. Orders are archived by the House on a reliable and durable medium in accordance with the regulations applicable to the archiving of electronic contracts. The Customer may access them on simple request to the House.
Article 4 — Product characteristics
4.1 Plant nature
The Products offered are, for the most part, creations made of natural, living plants. Some of them are, by nature, liable to deteriorate rapidly. The Customer is informed of this on each product page.
4.2 Pre-contractual information
The essential characteristics of each Product, its price, approximate dimensions, indicative composition, preparation time and, where applicable, the exclusion of the right of withdrawal are shown on its product page. The Customer declares having read them before validating the Order.
4.3 Variability and substitution
The photographs illustrating the Products are taken of genuine creations by the House. They are indicative as to the exact detail of the composition.
Substitution of accompanying plants. Due to the seasonality of supplies, the House may replace the accompanying plants of a creation with others of equivalent or superior value, quality and aesthetics, respecting the colour range, volume and spirit of the creation ordered.
Key plant. Where a variety is specifically named in the title or description of the Product, it constitutes an essential element of the Order. If it is unavailable, the House informs the Customer before preparation and proposes an alternative. No substitution of a key plant is made without the Customer's prior agreement. Failing agreement, the Order is cancelled and refunded in full.
Shades, the degree of opening of the flowers and the exact number of stems may vary slightly from one creation to another where the product page does not define them precisely.
4.4 Containers
Unless “vase included” is explicitly stated on the product page, the containers shown in the photographs are not included in the price.
Article 5 — Prices
Prices are shown in euros, including all taxes, excluding delivery charges.
The applicable VAT rates are those in force on the date of the Order.
Delivery charges are calculated according to the destination zone and shown separately before final validation of the Order, in accordance with Article L.221-5 of the French Consumer Code.
The House may change its prices at any time. Products are invoiced at the price in force when the Order is validated.
Two separate Orders cannot be combined: delivery charges are due for each of them.
Article 6 — Orders
6.1 Process
- Selection of the Product(s) and the desired variant
- Addition to the cart and review of the Order details
- Entry of billing and delivery details
- Choice of delivery date and time slot, optional accompanying message
- Detailed summary and express acceptance of these Terms
- Choice of payment method
- Final validation of the Order
In accordance with Article 1127-2 of the French Civil Code, the Customer may check the details and total price of their Order and correct any errors before confirming it.
The final validation button reads “Order and pay”, indicating unambiguously that the Order entails an obligation to pay.
6.2 Confirmation
A summary email is sent to the Customer at the address provided. It sets out all contractual information and includes these Terms on a durable medium. The sale is concluded when this confirmation is sent.
6.3 Modification and cancellation by the Customer
The Customer has a contractual right to modify or cancel their Order until its preparation begins. Requests should be sent to sav@reneveyrat.fr.
Once preparation has begun, this contractual right ends, as the nature of the Products does not allow them to be reallocated.
This clause does not affect any of the Customer's statutory rights, in particular the right of withdrawal where applicable (Article 9), the legal guarantees (Article 10) and the rights arising in the event of non-delivery (Article 8.3).
6.4 Refusal or cancellation by the House
The House may refuse or cancel an Order in the following cases:
- inconsistent or clearly incorrect order information;
- fraud or attempted fraud, in particular involving the means of payment;
- failure to obtain payment authorisation;
- objective impossibility of fulfilling the Order;
- an order clearly incompatible with the terms of sale, in particular as regards the delivery zone.
The Customer is informed without delay. Any amount already paid is refunded in full as soon as possible.
Article 7 — Payment
Payment is made in full on the day of the Order.
Accepted payment methods: bank cards (Visa, Mastercard), American Express, PayPal, Apple Pay and Google Pay.
Payments are processed through Shopify Payments, provided by Shopify International Limited. Payment data is transmitted to the payment processor — Stripe Payments Europe, Ltd., PayPal (Europe) S.à r.l. et Cie, S.C.A. or Adyen N.V., depending on the method chosen — which processes it under its own security, processing and retention procedures. The House does not have access to the full bank card details used for the transaction.
If payment authorisation is refused, the Order is cancelled.
The House retains ownership of the Products until full payment of the price. This retention of title does not affect the transfer of risk, governed by Article 8.6.
Article 8 — Delivery
8.1 Zones
Delivery is provided in Paris and certain neighbouring towns, divided into three zones whose boundaries, rates, days and time slots are detailed on the “Delivery” page of the Site, which forms an integral part of these Terms.
No delivery is made outside these zones.
8.2 Lead times
Preparation time varies by Product. The lead time applicable to each Product is shown on its product page.
Subject to the lead time of the Product ordered and the availability of the chosen slot, an Order validated before 10:00 a.m. on a working day is delivered the same day within the zones served. An Order validated after that time is delivered on the next working day at the earliest.
Delivery days.
- From 1 September to 30 June: deliveries Monday to Saturday. No deliveries on Sundays or public holidays.
- From 1 July to 31 August: deliveries Monday to Friday. No deliveries on Saturdays, Sundays or public holidays.
Exceptional openings. The House delivers on certain Sundays corresponding to floral occasions, in particular Mother's Day. The dates concerned are announced on the Site and the corresponding slots appear when ordering. Only the slots actually offered at the time of the Order are binding on the House.
The chosen delivery date and time slot are confirmed to the Customer in the Order confirmation email. In accordance with Article L.216-1 of the French Consumer Code, the House delivers no later than that date.
During busy periods announced on the Site, available slots may be limited. Any restriction is brought to the Customer's attention before the Order is validated.
8.3 Failure to deliver on time
In accordance with Article L.216-6 of the French Consumer Code, if the House fails to deliver on the date indicated, the Customer may terminate the contract by registered letter or in writing on another durable medium, if the House has not performed after being given formal notice to do so within a reasonable additional period.
The contract is deemed terminated upon receipt of this notice, unless the House has performed in the meantime.
The Customer may terminate the contract immediately where the delivery date is an essential condition of the contract for them. The Customer is invited to expressly inform the House of this requirement when ordering, using the field provided for this purpose.
In the event of termination, the House refunds all sums paid no later than fourteen days after the date of termination.
8.4 Information and access conditions
The Customer provides an accurate and complete delivery address, including, where applicable, the door code, floor, name on the intercom and a telephone number for the Recipient.
Where delivery cannot be made because of an inaccurate or incomplete address provided by the Customer, or an inability to access the delivery location that was not reported to the House, the failure to deliver is not attributable to the House.
If the Recipient is absent at the time of delivery, the House takes the following steps:
- an attempt to contact the Recipient by telephone, if a number has been provided;
- failing that, delivery to a third party on site (caretaker, building or company reception), unless otherwise instructed by the Customer;
- failing that, informing the Customer as soon as possible and seeking a solution with them.
Given the nature of the Products, keeping them for a second delivery attempt is not always possible. The consequences of non-delivery are assessed case by case, taking into account the Customer's instructions, the steps taken by the House and the condition of the Product. A new delivery attempt may incur new delivery charges.
8.5 Inspection on delivery
The Customer is invited to report any apparent issue within twenty-four hours of delivery to sav@reneveyrat.fr, with photographs.
This invitation is a commercial courtesy intended to allow prompt handling. It does not entail any forfeiture or time bar and is without prejudice to the legal guarantees referred to in Article 10, which the Customer retains in all cases within the periods provided by law.
As the Recipient is not a party to the contract, any reservation they make does not deprive the Customer of any right, and their silence does not constitute acceptance of the Product by the Customer.
8.6 Transfer of risk
In accordance with Article L.216-4 of the French Consumer Code, the risk of loss of or damage to the Products passes to the Customer when the Customer, or the Recipient they have designated, takes physical possession of the Products.
Article 9 — Right of withdrawal
9.1 Principle
The Customer has fourteen days from receipt of the Product to exercise their right of withdrawal, without giving any reason, under the conditions of Articles L.221-18 et seq. of the French Consumer Code.
This right applies to all Products, except those referred to in Article 9.2.
9.2 Excluded products
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for:
- the supply of goods liable to deteriorate or expire rapidly (4°): cut flowers, bouquets and fresh floral arrangements;
- the supply of goods made to the consumer's specifications or clearly personalised (3°): made-to-measure creations produced at the Customer's request.
The exclusion of the right of withdrawal is assessed product by product. It is explicitly stated on the page of each Product concerned and recalled before the Order is validated. Where no exclusion is stated on the product page, the right of withdrawal applies.
Potted plants and orchids, vases, containers, gift boxes and accessories sold separately are eligible for withdrawal, unless otherwise stated on their product page and justified by their nature.
The exclusion of the right of withdrawal is without prejudice to the legal guarantees referred to in Article 10.
9.3 Professional Customers
The right of withdrawal is a consumer right. It is not available to Professional Customers, subject to Article 19.2.
9.4 How to exercise the right
For Products eligible for withdrawal, the Customer may exercise this right:
- using the model form set out in the appendix to these Terms, also available on the “Withdrawal & Returns” page of the Site;
- by any other unambiguous statement sent to sav@reneveyrat.fr;
- by post to the House's registered office, 168 boulevard Haussmann, 75008 Paris, France.
Exercising the right of withdrawal is free of charge. The House acknowledges receipt of the request without delay, on a durable medium.
9.5 Effects
The Product must be returned without undue delay and no later than fourteen days after the decision to withdraw has been communicated. The direct cost of returning the Product is borne by the Customer.
The House refunds all sums paid, including standard delivery charges, no later than fourteen days after recovering the Product or receiving proof of its dispatch from the Customer, whichever is earlier.
The Customer may be held liable for any reduction in the value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
Article 10 — Legal guarantees
10.1 Legal guarantee of conformity
The House is liable for any lack of conformity of the Products under the conditions of Articles L.217-3 et seq. of the French Consumer Code.
Time limit. The Customer has two years from delivery of the Product to take action.
Burden of proof. The Customer is not required to prove the existence of the lack of conformity during the twenty-four months following delivery of the Product. This presumption does not apply where it is incompatible with the nature of the Product or of the alleged defect.
Bringing into conformity. The Customer may request that the Product be brought into conformity by repair or replacement. The Customer chooses between these two options; the House may nevertheless choose the other option where the one requested is impossible or would entail costs clearly disproportionate in light of the criteria set out in Article L.217-12 of the French Consumer Code.
The Product is brought into conformity free of charge, within a reasonable period not exceeding thirty days from the request, and without significant inconvenience to the Customer, taking into account the nature of the Product and its intended use.
Price reduction or termination. The Customer may obtain a price reduction while keeping the Product, or termination of the contract with a full refund, in the cases provided for in Article L.217-14 of the French Consumer Code, in particular where the House refuses to bring the Product into conformity, where this is late or incomplete, or where the defect is sufficiently serious. Termination is not available where the lack of conformity is minor.
Application to floral creations. The conformity of a creation made of living plants is assessed in light of the nature of the Product, its natural lifespan as indicated on its page, storage conditions and compliance with the care advice provided. Remedies are adapted accordingly, replacement or price reduction being the appropriate remedies for these Products.
The legal guarantee of conformity applies independently of any commercial guarantee.
10.2 Guarantee against hidden defects
The Customer may invoke the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the French Civil Code. The Customer may then choose between rescission of the sale and a price reduction, in accordance with Article 1644 of the French Civil Code. Proceedings must be brought within two years of discovery of the defect.
10.3 Freshness commitment
This commitment is a commercial guarantee granted in addition to the legal guarantees. It does not replace, limit or shorten them. The Customer retains in all cases the benefit of the guarantees referred to in Articles 10.1 and 10.2.
The House guarantees the freshness of its plants on the day of delivery and their longevity for the following periods:
| Type of Product | Guaranteed period |
|---|---|
| Cut flowers, bouquets and fresh floral arrangements | 5 days from delivery |
| Potted plants and orchids | 15 days from delivery |
If a Product shows a clear lack of freshness or premature deterioration during the applicable period, and provided the care advice given has been followed, the Customer may contact the House at sav@reneveyrat.fr, attaching dated photographs.
After review, the House offers a replacement of the Product, a credit note or a refund, without the Customer having to meet any other condition.
This commercial guarantee ends when these periods expire. This has no effect on the legal guarantees referred to in Articles 10.1 and 10.2, whose time limits are those set by law.
10.4 Care advice
The longevity of a floral creation depends on its care: changing the water, recutting the stems, exposure. The advice provided on the product page and enclosed with the Order must be followed.
Deterioration resulting solely from failure to follow this advice, exposure to a heat source or lack of water does not constitute a lack of conformity.
Article 11 — Accompanying messages
The Customer is solely responsible for the content of the message written on the card accompanying their Order.
The House may refuse to write any message that is offensive, defamatory, discriminatory, threatening or contrary to public order, and cancel the corresponding Order with a full refund.
The message is transcribed faithfully, without spelling corrections, within the limits of the card format.
Article 12 — Liability
The House is automatically liable to the Customer for the proper performance of the obligations arising from the distance contract, in accordance with Article L.221-15 of the French Consumer Code.
It may be released from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable to the Customer, to the unforeseeable and insurmountable act of a third party unconnected with the supply, or to force majeure.
No provision of these Terms may have the effect of excluding, limiting or making conditional the rights the Customer holds under the mandatory provisions of the French Consumer Code and Civil Code. Any contrary provision shall be deemed unwritten.
Article 13 — Force majeure
The performance of the House's obligations is suspended in the event of force majeure within the meaning of Article 1218 of the French Civil Code.
Provided they meet the conditions of that article, the following may constitute force majeure: exceptional weather affecting floral supply, transport strikes, traffic blockages, epidemics and administrative closure orders.
The House informs the Customer as soon as possible and offers a postponed delivery or a refund.
Article 14 — Personal data
The data collected is necessary for processing the Order, delivery and managing the customer relationship. It is processed by the House as data controller.
The purposes, legal bases, retention periods, recipients and processors — in particular the Site host, the payment service and the payment processor — as well as the Customer's rights (access, rectification, erasure, objection, portability, restriction) and how to exercise them are detailed in the Privacy Policy available on the Site.
The Customer may exercise their rights at rgpd@reneveyrat.fr and may lodge a complaint with the CNIL (Commission nationale de l'informatique et des libertés).
Article 15 — Intellectual property
All elements of the Site — texts, photographs, images of creations, visual identity, logo — are protected by copyright.
The “René Veyrat” trademark has been registered with the French National Institute of Industrial Property (INPI) since 19 April 1994 under No. 94 516 180.
Any reproduction, representation or use, in whole or in part, without the prior written consent of the House is prohibited and constitutes infringement within the meaning of Articles L.335-2 et seq. of the French Intellectual Property Code.
Article 16 — Complaints and mediation
16.1 Prior complaint
Any complaint must be sent in writing to the House at sav@reneveyrat.fr or by post to the registered office. The House undertakes to respond.
16.2 Consumer mediation
In accordance with Article L.612-1 of the French Consumer Code, Consumer Customers may use a consumer mediator free of charge to seek an amicable resolution of any dispute with the House. This service is not available to Professional Customers.
Referral to the mediator requires the Customer to have first sent a written complaint to the House and for this step to have failed to resolve the dispute, either because the House did not respond within the applicable legal period or because the response was unsatisfactory.
The mediation request must be submitted within one year of the written complaint sent to the House.
Mediator designated by the House:
SAS Médiation Solution — registration No. 31241/VA/2202
222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France
Telephone: +33 (0)4 82 53 93 06
Email: contact@sasmediationsolution-conso.fr
Website: www.sasmediationsolution-conso.fr
The request must include: the applicant's postal, telephone and email details; the name, address and registration number of the professional; a brief statement of the facts and of what is sought; a copy of the prior complaint; any document useful to the case.
Article 17 — Governing law and disputes
These Terms are governed by French law.
In the event of a dispute, the parties shall first seek an amicable solution.
Failing that, the Consumer Customer may bring proceedings, at their choice, before any court having territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where they resided at the time the contract was concluded or the harmful event occurred, in accordance with Article R.631-3 of the French Consumer Code.
For Professional Customers, exclusive jurisdiction is conferred on the Commercial Court of Paris, including in the event of multiple defendants, third-party claims or urgent proceedings.
Article 18 — Miscellaneous
If any provision of these Terms is declared void, unfair or unenforceable, the other provisions shall remain in full force.
The House's failure to invoke a breach by the Customer of any of their obligations shall not be construed as a waiver of its right to invoke it subsequently.
Article 19 — Specific provisions for Professional Customers
This article applies exclusively to Orders placed by a Professional Customer within the meaning of Article 1. It prevails over Articles 1 to 18 in the event of conflict.
19.1 Status and authority
The natural person placing the Order declares that they have authority to bind the legal entity on whose behalf they act. The House is not required to verify the extent of this authority, and the Order is deemed to validly bind the Professional Customer.
At the House's request, the Professional Customer provides proof of registration and its EU VAT number.
19.2 Right of withdrawal
Professional Customers do not benefit from the right of withdrawal provided for in Article 9.
By way of exception, the provisions on the right of withdrawal apply where the conditions of Article L.221-3 of the French Consumer Code are met. A Customer wishing to rely on this must inform the House when ordering, providing evidence of the number of employees and that the subject of the Order falls outside the scope of its main activity.
19.3 Guarantees
The legal guarantee of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code, reserved for consumers and non-professionals, does not apply to Professional Customers.
Professional Customers benefit from:
- the obligation to deliver conforming goods under Articles 1604 et seq. of the French Civil Code;
- the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code.
Given the perishable nature of the Products, the Professional Customer checks the conformity and condition of the Order on delivery. Any reservation must be made in writing to sav@reneveyrat.fr within twenty-four hours of delivery, with photographs. After this period, the Products are deemed conforming and accepted, without prejudice to the guarantee against hidden defects.
19.4 Prices, invoicing and payment
The prices applicable to Professional Customers are those shown on the Site, including all taxes. An invoice showing the amount excluding tax and the VAT separately is issued for each Order.
Payment is made in full when ordering. No payment terms are granted, except with the House's prior express written agreement.
Where payment terms are granted, and in accordance with Article L.441-10 of the French Commercial Code:
- any late payment automatically gives rise, without prior formal notice, to penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus ten percentage points;
- a fixed indemnity of forty euros for recovery costs is also due, without prejudice to additional compensation on proof where the costs incurred exceed this amount;
- no discount is granted for early payment.
19.5 Retention of title
The Products remain the property of the House until full payment of their price. This does not affect the transfer of risk, which occurs on delivery.
19.6 Liability
The House's liability towards Professional Customers is limited to direct and foreseeable damage. It may not exceed the amount, including all taxes, of the Order concerned.
Indirect damage is excluded, in particular operating losses, commercial loss, loss of profit and damage to reputation.
This limitation does not apply in the event of gross negligence or wilful misconduct, personal injury, or where prohibited by law.
19.7 Communication of the terms of sale
In accordance with Article L.441-1 of the French Commercial Code, these general terms of sale constitute the sole basis of commercial negotiation. They are provided to any Professional Customer on request.
19.8 Mediation and jurisdiction
The consumer mediation service referred to in Article 16.2 is not available to Professional Customers.
Any dispute falls within the exclusive jurisdiction of the Commercial Court of Paris.
APPENDIX — Model withdrawal form
Please complete and return this form only if you wish to withdraw from the contract.
To
Maison René Veyrat
168 boulevard Haussmann — 75008 Paris, France
sav@reneveyrat.fr
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order No.
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Name of consumer
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Address of consumer
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Signature of consumer
only if this form is notified on paper
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Date
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